I just read a news article about T-Mobile laying off 1900 workers. Apparently these cuts will come at the expense of Tmobile call center employees. This will affect around half of all employees in US call centers. T-mobile will actually be closing a number of call centers completely. Some employees may have the chance to transfer to other call center locations and retain their jobs.
While this is certainly unpleasant news for employees who will lose their jobs, this is not necessarily a negative sign for the future of T Mobile. T-Mobile has struggled in part because it is the only major US wireless carrier that does not offer the iPhone. The Tmobile data network is not equipped to handle the Apple iPhone and other smartphones.
By reducing call center staff, it is possible T-Mobile is just looking to make customer service more efficient and invest some of the savings in updating and expanding its data network and wireless service offerings.
Thursday, March 22, 2012
Wednesday, August 10, 2011
iPhone Plans, Verizon iPhone 5 Will take Business from ATT Wireless
An interesting piece of news/commentary hit my alerts earlier. Verizon is coming out with the iPhone 5. This might cause customers who have been really loyal to AT&T all these years to change cell phone plans and go with Verizon.
AT&T has had many iPhones now, and a lot of people have become frustrated with their service. Verizon offering the iPhone was big news for a lot of people, but many still weren't willing to jump ship. With the iPhone 5, now they just might.
Check out this article about it: Verizon iPhone 5 Arrival Pushes ATT Loyalists..
AT&T has had many iPhones now, and a lot of people have become frustrated with their service. Verizon offering the iPhone was big news for a lot of people, but many still weren't willing to jump ship. With the iPhone 5, now they just might.
Check out this article about it: Verizon iPhone 5 Arrival Pushes ATT Loyalists..
Sunday, May 15, 2011
Hey, This is a New Cell Phone Blog
I just wanted to start a new blog about cell phones. I used to be a cell phone salesman for a popular store representing all the major wireless carriers and cell phone plans. It was a fun job, and I learned a lot. It really ignited a passion for technology. I went away to school and studied sciences and technology fields. I like blogging as a hobby, telecom and wireless technology in particular.
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